High Performance Work Systems lead to high-quality service to customers.

A study examined High Performance Work Systems (HPWS) and received responses from 194 managers and 1193 employees from multiple service stores in Taiwan. The study revealed that: 1. The HR practices of a HPWS were positively associated with employee perceptions about the extent to which the organisation cared about employees and customers. 2. The climate…

BPIR Categories

9.6.2 Manage employee satisfaction
1.3.1 Build customer relationships
9.5.1 Develop performance management approach