A study project conducted in-depth interviews with leaders of 21 small US manufacturing firms with up to 500 employees, and examined internal communication approaches in those with high market-oriented leaders. The study found that: 1. Leaders created an environment in which employees and managers were openly encouraged to engage in everyday casual talk about internal…

BPIR Categories

9.7.2 Provide mechanisms for internal communication
8.2.1 Leaders communicate with employees

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