In 1994, a survey was targeted at 100 chief executive officers and quality managers in Brazil's leading companies. The response rate was 84%. The sample firms comprised of 52.4% multinational and 47.6% local companies, 89.3 % of firms employed more than 500 people, and 73.8% of firms were from manufacturing industries. One of the results revealed that around three-quarters of respondent firms adopted ISO 9000 series for their quality initiatives and 62% either completed or are at an advanced sta...

BPIR Categories

5.5.3 Improve process/product performance
5.5.5 Implement systems for managing production/delivery
3.6.1 Manage product/process/service development
6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program

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