A survey involving 3864 Spanish ISO 9000 certified organisations using a questionnaire sent to the quality manager of each firm obtained 749 (19.4%) responses. The results reveal that 1. Time for the certification typically takes 18 months and 61% of the respondents were satisfied or very satisfied about the certification. 2. The top five motivators for obtaining ISO 9000 were improving product/service quality, improving internal process and procedures, improving company image, competing in the...

BPIR Categories

3.6.1 Manage product/process/service development
5.5.3 Improve process/product performance
5.5.5 Implement systems for managing production/delivery
6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program

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