A two-stage questionnaire survey was conducted in Taiwan regarding quality practices. The first stage obtained 134 replies from 400 manufacturing companies giving a response rate of 33.5%. In the second stage the survey received 123 responses from 400 service companies making a response rate of 27.25%. The size of the respondents in terms of number…

BPIR Categories

3.6.1 Manage product/process/service development
5.5.3 Improve process/product performance
5.5.5 Implement systems for managing production/delivery
6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program

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