A study was conducted in two stages. In 1998 a questionnaire was sent directly to the chief executive officers (CEOs) of 948 small Swedish organisations, 403 replies were received. On being asked the effects of ISO 9000 on their business: - 80% stated that their production process was better or much better, - 71% achieved a little lower or much lower customer claims, - 65% gained a better or much better delivery time, and - 47% accomplished a better or much better design process. Follow-up s...

BPIR Categories

3.6.1 Manage product/process/service development
5.5.3 Improve process/product performance
5.5.5 Implement systems for managing production/delivery
6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program
14.3.1 Create commitment for improvement

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