In November and December 1995, a survey of 650 ISO 9000 registered manufacturing Malaysian companies was conducted and produced 247 positive responses (a response rate of 38%). More than 90% of certified firms were covered in the survey and it was the first one regarding ISO 9000 and TQM (total quality management) in the nation.…

BPIR Categories

3.6.1 Manage product/process/service development
5.5.3 Improve process/product performance
5.5.5 Implement systems for managing production/delivery
6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program

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