A survey of 1200 Thai companies (included 207 companies certified to one of the ISO 9000 series) gained an 18% response rate (217 replied). 88 (41%) of the respondents were ISO registered. Reasons for ISO certification were internal improvement, global competitiveness, good start for TQM (total quality management), and customer preference. Relative benefits were consistency…

BPIR Categories

5.5.3 Improve process/product performance
14.3.3 Implement an org-wide continuous improvemnt program
5.5.5 Implement systems for managing production/delivery
6.4.1 Improve process/service performance

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