During 1997 and 1998 a cross-sectoral and cross regional questionnaire survey covering 250 randomly chosen companies in Turkey resulted in 90 usable responses (36%). The results revealed - 29%(26) of respondents stated that they had an ISO 9001 certificate, 26 had an ISO 9002 certificate and two of them had other similar certification. - 20%…

BPIR Categories

3.6.1 Manage product/process/service development
5.5.3 Improve process/product performance
5.5.5 Implement systems for managing production/delivery
6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program

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