A questionnaire survey to 851 members of the American Society of Transportation and Logistics (AST&L) (non-transportation companies were excluded), obtained 197 responses for a response rate of 23.1%. Over 63% (or 125) of the survey respondents claimed that they utilise some type of formal quality improvement programmes within the firm. The 125 respondents with formal quality improvement were then split into two groups according to their rating on the success of their programmes in terms of incr...

BPIR Categories

5.2.4 Purchase materials & supplies
14.3.3 Implement an org-wide continuous improvemnt program

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