A survey conducted in 1996 was designed to determine how Canadian companies were implementing continuous improvements. Questionnaires were mailed to 1140 manufacturing firms in the English-speaking area. These firms were randomly selected with annual turnover ranging from $5million to $5 billion. The response rate was 28% (323 respondents). The results revealed that the top five kaizen-activities were similar among different industries. 1. For the auto and auto part industry the top five kaizen...

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14.3.3 Implement an org-wide continuous improvemnt program
14.3.1 Create commitment for improvement

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