A questionnaire survey to 851 members of the American Society of Transportation and Logistics (AST&L) (non-transportation companies were excluded), obtained 197 responses achieving a response rate of 23.1%. Of the 63% of these organisations that had a formal quality improvement programme between 72-82% of them had a mission statement that emphasised their commitment to quality....

BPIR Categories

8.2.1 Leaders communicate with employees
14.3.1 Create commitment for improvement
2.2.3 Develop vision and/or mission

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