In 1999 an interview-based survey of 18 UK companies from 4 different industry sectors was carried out, the majority of the companies had more than 1000 employees. The individual companies were chosen because they were actively pursuing continuous improvement via self assessment techniques or by other quality improvement mechanisms. The survey was carried out to try to identify factors which influenced the success of continuous improvement programs. Findings from the survey showed that 61% of co...

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10.2.2 Acquire & collect information/knowledge

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