An in-depth study examined performance measurement in a number of US jurisdictions. Data was gathered by way of semi-structured interviews with representatives of each jurisdiction (elected and management), community and citizen representatives, civic and business leaders, and a few academics and consultants conducted inn 2004 and update din 2008. The history, the role of various players, and the use, impact, and satisfaction with existing performance measurement systems was reviewed, and the st...

BPIR Categories

9.5.1 Develop performance management approach
14.1.1 Design & deploy performance measurement system

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