A 2004 survey that examined performance measurement (PM) received responses from 119 city managers in Florida, USA and found support for PM. Of the respondent cities: 1. 56.5% were integrating PM into individual performance appraisal and nearly 43.4% were deploying PM for assessment of citizen satisfaction. 2. 52% appeared to be utilising PM for assessing…

BPIR Categories

14.1.1 Design & deploy performance measurement system
9.5.1 Develop performance management approach

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