A study examined customer satisfaction and environmental perceptions of service of organisational buyers received 153 usable questionnaires from companies belonging to a US metropolitan chamber of commerce. The study found that perceptions of environmental conditions positively influenced a buyer's perceptions of the availability of alternatives and inversely influenced his or her assessments of service performance:…

BPIR Categories

5.2.2 Work with suppliers/outsourced contractors
6.2.2 Work with suppliers/outsourced contractors

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