A questionnaire survey to 851 members of the American Society of Transportation and Logistics (AST&L) (non-transportation companies were excluded), obtained 197 responses for a response rate of 23.1%. Over 63% (or 125) of the survey respondents claimed that they utilise some type of formal quality improvement programmes within the firm. The 125 respondents with formal…

BPIR Categories

9.5.5 Manage reward & recognition programs
14.3.1 Create commitment for improvement
14.3.2 Implement an improvement approach/method/technique

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