The benefits of QFD are: 1. Reduced lead times on new/revised products by up to 70%, 2. Lowered new-product development expenses by up to 30%, 3. Improved customer satisfaction by up to 33%, 4. Warranty costs reduced by up to 90%, 5. Increased productivity by up to 30%, 6. Reduced scrap and re-work by up to 60%....

BPIR Categories

3.2.1 Translate customer needs into product requirements
3.6.1 Manage product/process/service development
7.2.2 Handle warranties & claims
5.5.3 Improve process/product performance

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