Quality Policy: Use of Quality Policies by retailers in South Africa

An interview survey of 21 major retail clothing and grocery chain stores in Free State, South Africa, was conducted in June 1995. Findings relating to quality policies were: - All of the participating chain stores had a formal quality policy and 33% of the managers had signed a copy of the policy. - Departmental quality…

BPIR Categories

6.4.1 Improve process/service performance
14.3.1 Create commitment for improvement