An interview survey of 21 major retail clothing and grocery chain stores in Free State, South Africa, was conducted in June 1995. Findings relating to quality policies were: - All of the participating chain stores had a formal quality policy and 33% of the managers had signed a copy of the policy. - Departmental quality…

BPIR Categories

6.4.1 Improve process/service performance
14.3.1 Create commitment for improvement

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