The survey of 21 organisations investigated re-engineering in terms of process improvement, process re-engineering, business re-engineering and transformation. It considered the impact of four types of re-engineering on core, support, network and management processes. Major findings were that change navigation is the most important problem area to address in the management of projects, personal involvement and training is a necessary requirement, strong management involvement is a basic requirem...

BPIR Categories

14.3.5 Reengineer business processes & systems
14.3.1 Create commitment for improvement

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