A 2008 Océ Business Services survey into records management received responses from 170 US document management executives in organisations with annual revenue of more than $100 million. Of the respondents: 1. 90% admitted that managing documents better would improve business performance. However, only 12% rated their organisations as highly effective at it. 2. Executives agreed that effective document management advanced two business concerns: improving operational efficiency (97%) and customer...

BPIR Categories

10.4.1 Manage business records and documents.

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