A study examined product returns processing and received 230 survey responses from the manufacturing, retail and wholesale/distribution sectors. The study also conducted personal interviews with executives from more than 20 companies. The study grouped product return process activities into four steps: (1) Receiving; (2) Processing; - (3) Sortation; and (4) Disposition and found that: 1.…

BPIR Categories

7.2.2 Handle warranties & claims
5.5.2 Manage inventories
5.3.6 Warehouse or store product
6.4.2 Implement systems for managing the service

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