A survey on re-engineering investigating the practices of UK manufacturers, services, public organisations and National Health Service (NHS) Trusts (hospitals) was conducted in 1995. Questionnaires were mailed to 125 managers in each sector. 65 replies were received, giving an overall response rate of 13%. Respondents were asked the purposes for which self-assessment was undertaken or…

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.2.2 Benchmark performance measures with noncompetitors

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