A questionnaire survey to 851 members of the American Society of Transportation and Logistics (AST&L) (non-transportation companies were excluded), obtained 197 responses for a response rate of 23.1%. Over 63% (or 125) of the survey respondents claimed that they utilise some type of formal quality improvement programmes within the firm. The 125 respondents with formal…

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program

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