A questionnaire survey to Australian manufacturing companies (with an annual turnover greater than A$10 million) on continuous improvement strategies got 385 responses. The questionnaire asked respondents to assess the importance of problem solving tools with 1 for not importance and 5 for critical importance. The seven basic quality tools (e.g., Pareto diagram, cause and effect…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
5.5.3 Improve process/product performance
6.4.1 Improve process/service performance
9.4.7 Develop team competencies
9.4.5 Develop functional/process competencies

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