Strong Relationship Between Customer-Focused Results and Financial and Market Results

The New Zealand Benchmarking Club aimed to help its member organisations improve by providing them with best practice benchmarking and business excellence services. From 2001-2002, improvements in business excellence scores against the Baldrige Criteria for Performance Excellence (CPE) were monitored and showed an average score improvement of 75 points across fifteen organisations. The self-assessment data identified 57 strong relationships between different CPE categories and items. The stronge...

BPIR Categories

14.3 Improve organisational performance
14.3.4 Conduct a business excellence assessment.