A survey consisted of two studies and received 142 respondents from senior executives working in Canadian acute, chronic care hospitals and nursing homes. The results showed that: - 73.2 % of respondents had instituted a formal total quality (TQ) initiative; Of these 37.3% of respondents were in the TQ programme/lower quality commitment category, and 35.9%…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.1 Create commitment for improvement

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