In November and December 1995, a survey of 650 ISO 9000 registered manufacturing Malaysian companies was conducted and produced 247 positive responses (a response rate of 38%). More than 90% of certified firms were covered in the survey and it was the first one regarding ISO 9000 and TQM in the nation. It revealed that - less than one third of respondents claimed that they have TQM and 70 % of the TQM companies implemented TQM within 5 years. TQM companies claimed benefits from the following to...

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14.3.3 Implement an org-wide continuous improvemnt program
14.3.1 Create commitment for improvement

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