A survey on re-engineering investigating the practices of UK manufacturers, services, public organisations and National Health Service (NHS) Trusts (hospitals) was conducted in 1995. Questionnaires were mailed to 125 managers in each sector. 65 replies were received, giving an overall response rate of 13%. 49 respondents (75%) reported that their organisation had implemented TQM. The…

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14.3.3 Implement an org-wide continuous improvemnt program

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