350 randomly selected Qatar organisations were surveyed using a questionnaire that was either mailed or sent manually in October and November 1998. 162 questionnaires were returned with 19 of them being spoilt leaving 143 for the analysis (a response rate of 41%). Of the valid respondent organisations, 59 of them (or 42%) were from the service sector, 52 (or 38%) from general manufacturing and 32 (or 27%) from the oil and gas industry. 66.4% (or 95 organisations) of the respondent companies stat...

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14.3.3 Implement an org-wide continuous improvemnt program

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