During 1997 and 1998 a cross-sectoral and cross regional questionnaire survey covering 250 randomly chosen companies in Turkey, resulted in 90 usable responses (36%). The results revealed - 30% (27) of respondents stated that they already had TQM. - 28% (25) of respondents were at the preparation stage. - 41% (37) of respondents had not…

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14.3.3 Implement an org-wide continuous improvemnt program

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