This questionnaire provides a good overall assessment of the design and effectiveness of your organisation’s performance measurement system. In particular, it provides an assessment of its overall balance in terms of customer related measures, employee related measures, financial measures, operational measures, supplier measures, product/service quality measures and safety/environmental/public responsibility measures.

BPIR Categories

10.2.1 Establish info/knowledge management systems
14.1.5 Analyse performance data.
14.1.7 Review/evaluate performance measurement system.

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