This questionnaire provides a simple system (based on Kaplan & Norten's balanced scorecard) for assessing which measures would be most useful to use for your organisation. It provides over 100 measures classified into cost measures, external measures, internal measures, and innovation and learning measures. It then provides organisations with an opportunity to assess the importance…

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.2 Select and align measures.
15.1.1 Strategy success measures & performance indexes
15.6.14 Benchmarking/performance measurement/survey design

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