South African Quality Institute (SAQI) http://www.saqi.co.za is the national body that co-ordinates the Quality effort in South Africa. Their monthly newsletter is an excellent source of information to keep up with the latest quality issues in South Africa.

• The Customer Driven Organization: Employing the Kano Model, by Lance B. Coleman
• Quality Qualification progress in South Africa, by Paul Harding
• The Cost of not developing skills, by Jacques Snyders
• Sustainability depends on a strong Governance Framework, by Terrance M. Booysen
• Jumping kids is ability, by Jacques Snyders
• Quinton has learnt Quality principles, by Richard Hayward

Click here to download download this newsletter.