South African Quality Institute (SAQI) http://www.saqi.co.za is the national body that co-ordinates the Quality effort in South Africa. Their monthly newsletter is an excellent source of information to keep up with the latest quality issues in South Africa.
- The Customer Driven Organization: Employing the Kano Model, by Lance B. Coleman
- Quality Qualification progress in South Africa, by Paul Harding
- The Cost of not developing skills, by Jacques Snyders
- Sustainability depends on a strong Governance Framework, by Terrance M. Booysen
- Jumping kids is ability, by Jacques Snyders
- Quinton has learnt Quality principles, by Richard Hayward
Click here to download download this newsletter.
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