South African Quality Institute (SAQI) http://www.saqi.co.za is the national body that co-ordinates the Quality effort in South Africa. Their monthly newsletter is an excellent source of information to keep up with the latest quality issues in South Africa.
- Business Process Principles, by Peter K Fraser
- Benchmarking Past, Present and Future, by Dr. Robin Mann
- ISO9001:2015 Revision Frequently Asked Questions (FAQs)
- Positive Coping Behaviour Reinforces Employee Productivity, by Dr. Dicky Els and Terrance M. Booysen
- Quality in Schools, by Dr. Richard Hayward
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