South African Quality Institute (SAQI) http://www.saqi.co.za is the national body that co-ordinates the Quality effort in South Africa. Their monthly newsletter is an excellent source of information to keep up with the latest quality issues in South Africa.

• Customer focus versus Stakeholders focus, by Paul Harding
• Six Sigma, by Johan Oelofse
• Trends for Africa in 2017, by Dr Martyn Davies
• Service and operational excellence, by Gavin Thompson
• First global assessment on the current state of organisational excellence, by team SAQI
• Do you really need a Corporate Governance Framework, by Jane’ Palmer
• Go with the Quality flow, by RIchard Hayward

Click here to download this newsletter.