I’m Musli, a PhD student at the Centre for Organisational Excellence Research (COER), Massey University (BPIR.com’s founding organisation). I’m conducting a survey on business improvement initiatives. This survey is part of my doctoral study, which is supervised by Dr. Robin Mann and Dr. Nigel Grigg.
As you know, there are numerous business improvement initiatives that can be used by organisations to improve quality, productivity and sustainability towards achieving excellence. The initiatives can be approaches, systems, tools and/or techniques, such as, Six Sigma, Lean, ISO9000, ISO14000, Business Process Reengineering, and Benchmarking. The right initiatives to be used may vary depending on several factors, for instance, the current maturity level of the organisation, organisation type and size, and the capabilities and responsibilities of the workforce. Moreover, there is also a lack of clear understanding by people regarding when, where and how to implement the initiatives. In order to help organisations to select suitable initiatives according to the contexts, this survey attempts to identify where the main business improvement initiatives should be used according to the following areas: leadership and social responsibilities, strategy and policy, customers, processes, workforce, and, partnerships and resources.
All practitioners, managers, executives, consultants and/or academicians who have a good understanding and experience on business improvement initiatives are invited to complete the on-line survey – click on link below:
I hope you can participate. If you have completed the questionnaire and request form, you will be sent a copy of the survey findings through email, once it is ready.
Please complete the survey by 28th of February 2010. For further details, please refer to the front page of survey instrument
Your kind participation would be much appreciated. Thank you very much.
Centre for Organisational Excellence Research (COER)
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