Greetings to our members,

Click here to read the Benchmark Memo

This month’s content includes:

  1. Employee Interviewing best practice report.
  2. Look Who’s Using Baldrige: A Focus on Southeast Asia.
  3. Cisco Systems, United States: Social Networking Builds customer loyalty.
  4. Organisational culture impacted by quality measures.
  5. 2nd International Best Practice Competition.

Best Regards,


Neil Crawford

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