In a recent survey it was found that from 20 improvement tools that Six Sigma was the least popular.. with 22% of respondents indicating they used Six Sigma. Whilst this % is relatively high (more than 1 in 5 organisations) I was a little surprised that it was the least popular considering the publicity and fanfare it has received over the past five years.
Obviously least popular does not mean that it is not effective. Popularity and effectiveness do not necessarily go together.. Also, perhaps, some industries are more likely to apply this technique than others – perhaps Service Industries do not see the relevance of Six Sigma as much as other industries where data may be more readily available or perhaps some organisations think that they are too small to get the benefits from Six Sigma.
Some answers to the relevance of Six Sigma to Service Industries and Small Organisations and an excellent overview of the technique has been provided by Alan Skinner of the Faculty of Business, University of Sydney. Go to the PodCast here to hear Alan's views.
Also, if you are aware of other useful PodCasts or Videos showing the use of quality tools or best practices, please let us know at the BPIR.com.
Dr Robin Mann
Co-owner, BPIR.com Limited.
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