Winner 01

A Philippine world-class healthcare network headquartered in Metro Manila which had set up its first Gulf facility in the UAE last September, bagged the top prize at the “4th Global Benchmarking Award” in Dubai on Thursday.

The Medical City (TMC) won over the Al Jazeera Catering International (UAE), Global Indian International School (Singapore) and Yes Bank (India) for the “Best in Global Benchmarking Award”.

The competition is a component of the “International Benchmarking Conference”, the two-day ninth edition which concluded at the Le Meridien Hotel on Thursday.

According to the Global Benchmarking Network (GBN) website, the award “encourages organisations to share how benchmarking (comparing and learning from others) is an integral part of their improvement and innovation drive.”

TMC-Network Quality Management Head Teresa Bagaman defended before a jury from Germany, UK and Bahrain “The Medical City Story: Touching & Saving a Million Lives Through Best Practices Benchmarking”.

The MBA holder from the Ateneo de Manila University (AdMU)-Graduate School of Business and Management described the experience as akin to a thesis or dissertation defence.

In a telephone interview immediately after the announcement, she said: “We were able to prove to them that TMC has reached organisational excellence and global standards when it comes to leadership and commitment, among others, by adapting and applying the best in class processes from top corporations.”

The top corporations from which TMC has patterned its award-winning system are Mayo Clinic, John Hopkins Hospital, Cleveland Clinic and the Yale Centre for Emotional Intelligence.

The Industrial Engineering degree holder from the University of the Philippines-Diliman Campus said the TMC paper won at the “Best Practices and Benchmarking Competition” organised by Manila’s Department of Trade and Industry, the Philippine Society for Quality and the Development Academy of the Philippines last October.

Competition focus areas are leadership strategies, corporate social responsibility, human resources, customer service, innovation, knowledge management, manufacturing and services.

It was the second consecutive win on the national level for the healthcare facility.

The award-winning paper was submitted to the GBN and to the Dubai Quality Group which eventually short-listed four finalists.

TMC has been operational for 50 years in the Philippines with its main healthcare complex in Pasig City, Metro Manila and composed of 71 provincial hospitals and ambulatory clinic sites.

Its first international foray was through the Guam Regional Medical City, the first non-American private hospital in the US a few years back.

TMC-Dubai in Satwa is in partnership with the Sama Medical Services based in Kuwait.

In an e-mail to The Gulf Today last September, hospital president and Chief Executive Officer Dr Alfredo Rafael Antonio Bengzon wrote: “The Medical City’s aggressive national and global expansion strategy demonstrates a commitment to bringing its unique, world-class brand of healthcare straight to the communities of its patients.”

The health secretary during the tenure of the late President Corazon Aquino and AdMU-School of Medicine & Public Health Dean also said: “We have always believed that health is a basic human right that substantially defines the quality of the life of individuals and society.

“In order to make this a reality, we took the next step towards growth and leadership—developing a network that brings us to new markets in terms of geographies and demographies that were not previously accessed by or accessible to us,” added the 1991 Ramon Magsaysay awardee.

The first Global Benchmarking award went to Watson Real Estate (New Zealand) in 2012 to be followed by the Knowledge and Human Development Authority (UAE) in 2013 and the OCBC Bank (Singapore) in 2014.

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