The Quality Management Forum is the quarterly refereed publication of the Quality Management Division of the American Society for Quality (ASQ). The Forum includes articles on quality management as well as information on QMD activities such as the annual conference and the certified quality manager program.

In this issue:

• Using the Baldrige Criteria amd Self-assessment as Strategic Drivers, by Dr Denis Leonard
• Chair’s Message, by Jan Tucker
• Editor’s Note, by Sandy L. Furterer
• New Technological Platform for Organizational Exceelence, by Dawn Ringrose
• Further Development of the ASQ QMS Model for Healthcare, by Zachary J. Brennan
• Kutralwe Prescholl’s Journey of Excellence: A Case Study, by Dr Jorge Roman
• Book Review: The Probability Handbook and The Probability Workbook
• Quality Management Journal Preview
• Coach’s Corner, by J.R. McGee

Click here to download the Quality Management Forum

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