The New Zealand Organisation for Quality (NZOQ) is delighted to introduce and offer you the active-learning course 12 Days to Deming. This material is ideal for both interested newcomers and for those who already have some background knowledge of what Dr. Deming taught and are keen to learn more. This free download has been developed and generously provided by Dr. Henry Neave.

Dr. W. Edwards Deming (1900–1993) revolutionised the meaning of quality and business improvement. He is renowned for his work in Japan in the 1950s and in the West from the early 1980s. His work was ahead of his time and his principles are at least as valid for today’s business world as they were during his lifetime.

Dr. Henry Neave created 12 Days to Deming to take you on a journey to deeply understand what Dr. Deming taught and to thus achieve a paradigm shift in thinking, enabling you to understand how genuine organisational improvement can be achieved.

Henry was the W. Edwards Deming Professor of Leadership and Management in the Business School of Nottingham Trent University in the UK. In 2001 he received the American Society for Quality’s Deming Medal, he is an Honorary Fellow of the UK’s Chartered Quality Institute, and is the author of The Deming Dimension. He had the privilege of working alongside Dr. Deming at many of his four-day seminars as well as conducting many of his own in various parts of the world. Henry is a natural educator and his talent is apparent in this course.

The NZOQ is a non-profit, professional society dedicated to providing leadership in the adoption of the principles of quality management and best practice in New Zealand. To become a member of NZOQ contact: membership@nzoq.org.nz