The answer to the question is that all of these are the topics for benchmarking projects that are being conducted by Dubai government entities as part of the initiative Dubai We Learn. This initiative is led by the Dubai Government Excellence Programme (DGEP) “Dubai We Learn” in partnership with the Centre for Organisational Excellence Research (COER). In April 2017, 11 project teams from 11 government entities began their benchmarking projects which were expected to take one year. Two months later on the 11 June 2017 the project teams came together to give a 10-minute presentation on the progress of their benchmarking projects.

The 11 “Dubai We Learn” project teams

To maximise the engagement and learning of the participants the audience were invited to vote on which two teams they believed had made the most progress with their projects. A panel of judges selected another two teams and then one winner was selected.

Dr Zeyad El Kahlout, Quality and Excellence Advisor, DGEP, coordinating the voting activity


The Panel of judges, from left Ahmed Abbas, Dr. Robin Mann, Prof. Dotun Adebanjo

The team judged to have made most progress was from the General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) with its project to “To identify and implement best practices in enriching a positive energy culture”. The other three government entities recognised for their progress were:

  • Dubai Health Authority for their project which aims to identify and implement best practices in the prevention of diabetes.
  • Dubai Corporation for Ambulance Services for their project which aims to develop and implement a world-class performance management system for ambulance services.
  • Dubai Municipality for their project which aims to Identify and implement best practices in managing, sharing, and utilising knowledge across the organization.

The four teams that were recognised with HE Dr. Ahmed Nuseirat, General Coordinator of DGEP and Dr Robin Mann, COER

The General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) aims to understand what is meant by a positive energy culture and how such a culture can support innovation and employee happiness. Currently, GDRFA is working on analysing the current status of positive energy at GDRFA, which includes analysis of key contributors toward a positive energy culture within the organisation. The next step for GDRFA will be studying the concept of positive energy on a personal and organisational level, this is to understand the environment needed for a positive energy culture to thrive.

In the next few months, the teams will be looking for benchmarking partners to learn from. Are you implementing a best practice in any area related to the 11 projects below? If so, we would like to hear from you. Please email for more details.

Government entityProject title
Dubai Civil Aviation AuthorityHappy Skies
Dubai Corporation for Ambulance ServicesTreat the patient not the Clock
Dubai CustomsDubai Accredited Clients
Dubai Electricity and Water AuthorityAFKARI Ideas Management System
Dubai Health AuthorityPrevention better than Cure
Dubai Human Resources DepartmentLaunching a Dubai Government HR Think Tank
Dubai MunicipalityInnovation Hub
Dubai PoliceCall Of Duty: Police Edition
Dubai Public ProsecutionA Smarter Public Prosecution Services
General Directorate of Residency and Foreigners Affairs DubaiPositive Energy
Knowledge and Human Development AuthorityHolacracy Safari

For more information about this initiative download the attached article and sign-up up to COER’s newsletter to receive the latest updates.

Receive Our Newsletter

Keep informed on best practice research and business improvement events from around
the globe - be the first to read our Best Practice Reports

Posted by:-
Source :-
BPIR Category : -
Latest News Categories: Benchmarking, Dubai We Learn, Latest News