Unified communications (UC) systems integrate disparate networks, devices, and business processes.UC allows users to send messages on one medium and to receive responses on another one. For example a voicemail message could be accessed via e-mail or a cell phone. If the sender was currently online according to the “presence information” and currently accepting calls, a response could be sent immediately using text chat or a video call. Alternatively it could be responded to using a non real-time message to be accessed using a variety of media.
In the following clip Joe Schurman, founder and CEO of Evangelyze Communications, is interviewed by Russ Cappers on the Business Makers Show. Joe simply and clearly explains what Unified Communications (UC) is, he also highlights fascinating innovations in communications and collaboration technologies.
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