Abu Dhabi City Municipality – UAE – International Best Practice Competition – 2025 (Performance Excellence through Smart KPIs and Strategic Monitoring)

This best practice from Abu Dhabi City Municipality is a holistic approach to performance management, enabled by its in-house developed digital system, "INJAZI". The practice was created to replace an inefficient paper- and Excel-based system with a fully integrated digital framework that aligns strategic objectives with real-time operational monitoring. The core of the practice is the INJAZI platform, which automates the collection and tracking of Key Performance Indicators (KPIs). A key innova

BPIR Categories

8.1.3 Develop and administer governance system
10.2.1 Establish info/knowledge management systems
14.3.5 Reengineer business processes & systems
14.3.8 Digital Transformation