Ajman Municipality – UAE – International Best Practice Competition – 2024 (Holistic Process Management and Improvement Framework)

The best practice is about a holistic process management and improvement framework leveraging ARIS, an enterprise process management tool, to enhance organizational excellence. The best practice involves systematically capturing, analysing, optimising, and monitoring vital organizational processes, spanning strategy, risk, policy, key performance indicators (KPIs), and services. The framework adheres to a structured lifecycle approach—from process identification to execution—with clear boun

BPIR Categories

2.3.1 Identify, plan & map key processes
10.2.3 Store information/knowledge
14.3.3 Implement an org-wide continuous improvemnt program