This best practice from Ajman Police is the "Smart Waiver Service," a fully digital and proactive service for processing the waiver of criminal and traffic reports. The service allows a complainant to waive legal proceedings against another individual without needing to visit a police station, handling the entire process through the Ajman Police smart application. This replaces a cumbersome, paper-based system that required in-person attendance and lengthy procedures. The implementation of this

BPIR Categories

3.4.1 Design product/process/service enhancements
6.4.1 Improve process/service performance
13.1 Develop and manage supplier/customer partnerships
14.3.8 Digital Transformation

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