This best practice from Bangkok Hospital Pattaya is a leadership-driven initiative to implement a Value-Based Care (VBC) strategy, which shifts the focus from the volume of services to the quality of patient outcomes and operational efficiency. Facing a decline in international patient volume, the hospital adopted this strategy to reinforce its commitment to quality care and boost its global reputation. A key innovation of this practice is the development of an in-house "Smart Health Risk Assess

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
2.5.3 Develop and deploy action plans & projects
3.2.2 Develop product lifecycle &development timing target
8.1.1 Leaders develop/manage org culture,vision&values

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