Bridgestone Business Services S.A. – Costa Rica – International Best Practice Competition – 2025 (Citizen Developer: Empowering Innovation through Low-Code Training)
This best practice from Bridgestone Business Services is the "Citizen Developer" programme, a strategic training initiative that empowers employees without a technical background to create their own digital solutions using low-code platforms. This managerial practice was designed to address a significant backlog of requests for digital solutions, which previously had an average waiting time of 91 weeks. The programme provides structured training and a robust governance framework, enabling staff
BPIR Categories
9.4.3 Deliver education and training
9.7.1 Encourage employee involvement and feedback
14.3.2 Implement an improvement approach/method/technique
14.3.6 Provide ideas management & innovation processes
14.3.8 Digital Transformation