This best practice from Bridgestone Business Services is the "Citizen Developer" programme, a strategic training initiative that empowers employees without a technical background to create their own digital solutions using low-code platforms. This managerial practice was designed to address a significant backlog of requests for digital solutions, which previously had an average waiting time of 91 weeks. The programme provides structured training and a robust governance framework, enabling staff

BPIR Categories

9.4.3 Deliver education and training
9.7.1 Encourage employee involvement and feedback
14.3.2 Implement an improvement approach/method/technique
14.3.6 Provide ideas management & innovation processes
14.3.8 Digital Transformation

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