Dammam Medical Complex – Saudi Arabia – International Best Practice Competition – 2025 (Case Management Framework for Improved Patient Flow and Outcomes)

This best practice from Dammam Medical Complex (DMC) is a "Comprehensive Case Management Framework" designed to enhance patient flow, reduce discharge delays, and improve patient outcomes. The practice was created to address challenges of fragmented care, high readmission rates, and prolonged hospital stays by transforming traditional bed management into a dynamic case management department. Its core innovation is the "dyad model," which pairs nurse case managers (focusing on clinical coordinati

BPIR Categories

3.4.1 Design product/process/service enhancements
9.3.4 Create & deploy teams
14.3.2 Implement an improvement approach/method/technique